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Simply click on the question to find the answer, or scroll down to browse our frequently asked questions.
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Not always, it is important that you are aware of your level of cover and what procedures and accommodation are in fact covered for under your policy. In the event of Hospitalisation you will need to be aware of any excess or co-payments, we recommend that you check with your health fund prior to your stay.
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Yes, The Queensland Sleep Disorders Unit operates in conjunction with the Friendly Society Private Hospital in diagnosing sleep disorders. In order to have a sleep study conducted you will need a referral from your GP.
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Our Reception Services team can provide you with a cost estimate on specific procedures conducted at the Friendly Society Private Hospital as well as information on health fund coverage.
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No you do not, in fact a number of our patients are not insured. If you do not have private health insurance and would like treatment as a self funded patient, simply ask your Doctor to admit you to the Friendly Society Private Hospital. Given the absence of health insurance you will be required to pay your account by credit card/EFTPOS or via a payment plan which can be arranged upon request.
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The Employment Opportunities section of this website lists all currently available positions across all departments. Please complete the online application form and attach your resume when prompted. All applications are responded to in writing advising you of what has occurred to your application. If there are currently no positions available within the area/s you request then your application will be filed for a period of 3 months. Should a vacancy arise within this period your application will be considered prior to any external recruitment agency being engaged for services.
If you require further information please contact the Human Resources Department (see contact page on this web site).
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Yes by presenting to the on-site Afterhours Medical Service found at the entrance to the Hospital you can be admitted directly to the hospital, depending on your condition.
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The afterhours service is available from 6pm - 8am Monday - Friday, Saturday 12 noon to Monday 8am and 24-hrs on Public holidays. To phone ahead please call 4153 0777, however appointments are not necessary.
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The Friendly Society Private Hospital has a 5-bed Coronary Care / High Dependency Unit equipped with the latest diagnostic and treatment equipment, as well as an on-site cardiologist. This is the only private Coronary Care facility between the Sunshine Coast and Townsville.
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The Friendly Society Private Hospital has excelled in the quality of care it provides through
- Choice of Doctor
- Minimal waiting time
- Discharge planner to ensure smooth Hospital to home transfer
- Security of knowing surgery and procedures are carried out to best practice standards
- Exceptional standards of hygiene and cleanliness
- Dedicated caring staff
- Privacy of own room
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At all times we endeavour to provide private rooms to patients. However, this is not always possible depending on hospital occupancy at the time of your admission and the nature of your condition. Some patients require close monitoring for 24-48 hours post operatively and will therefore be placed in a High Dependency Unit, this allows for a high level of care to be provided until such point that you are stable enough to be moved to a private room or until one becomes available. Our shared rooms have no more than two beds in them and we carefully consider placement of patients at all times.
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Any concern or issue you have will be treated with seriousness and respect. Please contact the Manager of the service area that your concern relates to, or alternatively please contact our Quality Manager, Yvonne McChesney on 4153 0709. We pride ourselves on delivering an outstanding level of customer service to all patients and personnel, however if you feel your concern has not been addressed satisfactorily you can write to the Health, Quality and Complaints Commission.
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With both hip and knee replacements the average length of stay is between 5-7 days. However each patient has different circumstances and medical conditions which may mean their stay could be shorter or longer. Improved technology has led to improved clinical outcomes, resulting in shorter recovery times allowing patients to return to the comfort of their home quickly. This coupled with the constant demand for beds by other patients awaiting treatment means that most joint replacement patients will be in hospital for the average of 5-7 days.
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Following treatment of your heart attack it can be easy to think that you are cured. This is not the case, if you have coronary heart disease, which includes ischemic heart disease IHD, atherosclerosis, CHD, blocked arteries, Angina, vessel disease, it is a chronic condition and will be with you for the rest of your life. However, there is a lot you can do to control heart disease, prevent future heart attacks and increase your chances of a long life. Cardiac rehabilitation is the word used to describe the recovery process of lifestyle modicfication and education after a heart attack. In Bundaberg we have the HeartStart Program and Cardiac Rehabilitation Services as well as Heart Support Australia who offers counseling for patients and their family members.
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Snoring is a condition that affects 10-30% of adults. For an estimated 5 out of 100 people, extremely loud snoring every night is the first sign of a potentially life threatening disorder called obstructive sleep apnoea syndrome or OSAS.
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If
you have experienced any changes in weight, a medical condition or your sleep
complaint you may require more studies.
If your sleepiness has suddenly got worse, or if you have had surgery
for snoring or weight loss further test may need to be conducted to be sure
that the treatment for your sleep disorder is still adequate.
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No, we need to prepare for your admission prior to your arrival, therefore please bring you completed paperwork into the hospital one week prior to your procedure.
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The Sleep Studies Unit is located in the Bob Philips Unit of the Friendly Society Private Hospital. Admission is 7pm, please proceed to the Bob Philips Unit by taking the lift in the hospital foyer up one level.
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The Patient Liaison Nurse will phone you on the working day before your procedure; they will confirm your appointment time, ask some questions about your health and of course answer any of your questions.
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You will be admitted via the Day Surgery Admission Lounge, located in the main foyer of the hospital. Your designated driver will be able to pick you up from the discharge lounge which is located just inside the main entrance to the left.
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If you are a day patient, out of pocket hospital expenses are to be paid on the day of your procedure.
If you are an in-patient your account needs to be settled prior to discharge. A member of the Reception Services team will contact you before your procedure if you are likely to have any out of pocket expenses.
Payments can be made in the admission or discharge lounge. Methods of payment include; cash, cheque, eftpos or credit card (American Express and Diners Club are not accepted)
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As a patient of the Friendly Society Private Hospital there are a number of forms you will be asked to complete and sign. We need your current address and contact numbers, next of kin and emergency contact details, your health fund details, medicare and DVA numbers as well as a current list of medications. You will be asked to sign a Consent to Use Information form as required under the Privacy Act, allowing us to communicate with your doctor and your health fund. You will also be asked to sign a claim form so that we can directly bill your health fund for your stay with us.
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The receptionist starts at 8am. If you are admitted prior to this, please take a seat in the Admission Lounge and a nurse will attend to you as soon as they are available.
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Delivery of goods is to be made directly to the Purchasing department located at the rear of the hospital. Access is granted via an entrance on Crofton Street.
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Building and maintenance contractors need to report directly to the Maintenance Services Manager Tony Neller. The Maintenance Services department is located at the rear of the hospital and can be accessed via entry from Crofton Street.
All medical company representatives are to contact Purchasing Services Manager, Mark Walsh. Under no circumstances is a company representative to make direct contact with a member of our clinical team, the Friendly Society Private Hospital adheres to a strict policy in respect to canvassing from potential suppliers.
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